At NBC ‘Delivery In Full On Time’ (DIFOT) is a key performance indicator used to manage our business improvement and drive customer satisfaction.
Once an order is received, NBC using Material Requirement Planning (MRP) analysis to review demand and calculate material requirements based on existing inventory levels and material lead times.
Allowing for these and our manufacturing process times, a committed delivery date is them relayed to our customer. We measure our delivery performance against this committed delivery date.
Our experienced operations personnel and our trusted supplier base collaborate to achieve customer delivery satisfaction. Where possible we work from customer forecasts to further anticipate material demand and further reduce lead times.